The Lobdell Center for Mental Health & Wellness at Lakeview - Oswego, New York

TheNannyTina

Everyplace has their issues and strengths but their strengths far outweigh their struggle points. 99% of the staff are amazing and have an insane level of empathy and humanity. (Inpatient. I’m not very familiar with outpatient care). The director is always around and available if you have any problems and she takes them to heart. The activity directors are awesome, and you can tell they truly care and it shows. I had one issue with one staff member (a tech) but the other staff? Amazing. They have humanity and care and are willing to meet the patients where they are at with dignity and humanity. If you need help, and want a place where the staff care, go. The staff is what truly makes a place and it shows here.

L. L.

The only major complaint I have is the phone situation. Getting someone to answer the phones at the downstairs outpatient mental health therapy area is impossible most days and it’s only becoming worse. Why is that? Perhaps there are too few people whose job it is to answer phones?

I think that there is a need for more staff downstairs in the outpatient mental health area to answer the phones. I suggest you hire more staff solely dedicated to answering the phones and dealing with the questions and needs of those calling.

Also, I suggest that the entire downstairs and upstairs of this mental health center needs some fresh, brighter, or more natural nature themed color paint or wallpaper—to create a more welcoming and comfortable environment especially for the inpatients upstairs.

Having had a family member who in the past was an inpatient at this mental health center, Ive made some observations about the actual facility;
The visiting rooms for inpatients remind me of a tiny police interrogation rooms just like something you’d see on tv— very sterile environment not the most conducive atmosphere for mental health patients. It does not have a positive feeling. The walls, furniture are all drabber than drab.

But, the Mental health therapists and nurses and the medication providers are always very positive in the downstairs outpatient area—the ones I’ve talked to
are excellent professionals. At least this is what I have seen and personally experienced on regular therapy main floor.

Abby C.

My husband was a patient at this facility in March 2024 and I could not be more grateful for the staff here. He was treated with utmost respect and kindness. Their facility was clean and well maintained. The specialists kept me in the loop for treatment and encouraged me to visit and call during his time as an onsite patient. He had a positive experience there during a really hard time in our lives. Especially during this time in American healthcare when places like this are often in need of more staff and more support, they did an incredible job providing safety and help when we needed it. These are good people and their kindness was unmatched. I remain eternally grateful for their attentions paid to the person I care about most in the world- and for their inclusion of myself.

Katelyn R.

This is the third time Ive been there and the staff were all amazing this time, I got all my meds too, everything was great. one of the nurse techs, Megan, was the best. she helped me the most. She was amazing, I hope she does well in life. She deserves the world and more. If I couldve I wouldve tried my hardest to make her as a friend outside of the ward. food was alright

Syd C.

This facility and before when it was Bunner Street has coerced me into treatment against my better judgement and also forced sedation therapy on me. This was very traumatizing as I was seeking help for past assaults and I have since found that I have pelvic dysfunction that was made worse by these medications and sedatives they give patients. I had doctors and nurses gaslight me into the diagnosis needed for insurance compensation (literally misdiagnosed me for their own benefit)
poke and prod to get the insurance company to pay for "treatment"
Steer clear of places like this as they hardly let you outside and there isn't much to do physiologically, pretty much a place for you to stay for a few days to months.
They do offer some programs for the homeless, however.
I remember crying about my pelvic discomfort and pain unkowingly and one aide threatened to sedate me, thankfully I was aware enough to tell her "I'm just crying, please get away from me and let me process what is happening." I needed physical therapy and my nervous system was just triggered by the pain. Thankfully I received the proper help from shoulder and pelvic floor physical therapy and am still healing as of today.
This sedation therapy is inhumane, SSRI's literally made me so aggressive that it created this awful cycle of sedation and release, AND ALSO the sedatives are addictive to keep you going back.... the drugs should be replaced with a physiotherapist or physical therapist and the social workers need to stop coercing and emotionally manipulating (i.e. saying things like "Did you miss me?") patients to the facilities.

Food was decent, most of the staff were nice and accepting.
One staff tried to manipulate me into a deeper psychosis, by calling me something that triggered my assaults trauma.

Will not be going back, end sedation therapy, get the people active.

Thank you for reading!

Kate R.

staff was alright, rooms were phenomenal, food was bad. the one thing that messes it all up was the fact that I didnt get one of my medications until a few days after I was in which is probably not their fault, probably the pharmacy but then when I got the meds, they weren't even the correct dose. Not the floor staffs fault, I blame pharmacy and the provider. Oh and one of thge med nurses, Terese (idk if I spelt their name correctly) was amazing, caring, and helpful throughout my entire stay

Rachel B.

There is no professional counseling services here. Not helpful. When they sent me home after a week there, they told me to take and called in an RX for one drug to take 25mg/day. When I’m the system they state I should be taking 125mg twice a day. A huge difference! My mental health has suffered due to their incompetence.

MyCousinStrawberry

Room service could have been a bit better. 1/5, would not stay again.
After the second stay the joke review is no longer valid and some very very real concerns arose during my stays at this hospital. Please show the toilets and showers which are steel jail showers and toilets that are very very demeaning. Please explain you can not have even a cell phone to communicate with the outside world and that the communal phones are constantly in use and a concern for cross contamination(like one dude is sick and look now everyone is sick). Also the fact that you check in and at most a doctor sees you for 5 mins at a time periodically. There is no therapy during your time just medication to get you stable and then out the door. Sad thing is this is prob one of the nicer ones. Long story short you treat your patients in there like prisoners and give them little to no compassionate human contact. I wish Barlow would have went after you guys instead of Pontiac. You guys make 1300 a day per patient. You are booked full all the time. Yet no improvements are made to address any of the concerns of your patients. The environment is dehumanizing at a time where your patients need exactly the opposite. You are providing a dis-service to our community and I hope those dollars and decimal points are used to humanize the joint a little. 1. Why can't people there smoke? It helps dude.
2. There is a courtyard but your understaffed so 90% of the time people are stuck inside all day.(I am sure that is healthy.....)
3. There is no therapy while someone is there.....COME ON MAN!

Long story short you guys are running an obvious scam and it is really sad. You are preying on the weak and downtrodden in your community for monetary gain. I'll pray for yall.