ImageCare Latham - Latham, NY

Muriel M.

It’s a very nice building, however, it is not fully ADA compliant. There is poor signage and no way for a blind person to be able to navigate to the suite they want to find without a sighted person with them to help them with the signs. I think that you need to consider the Blind and make some updates. If you would like more assistance, please feel free to reach out to me. Thanks.

Rob M.

Had an appointment today for an MRI, probably my 6th since 2010. From the second I walked in to when my MRI ended, a truly wonderful experience. I wish I had gotten everyone's names so I could mention them separately. From the receptionist, to the lady who checked me in, to the attendant who put in my IV, to the technicians (and I apologize for scaring the lady tech when I hopped down off the table, which was higher than I thought), I was treated kindly and with respect. They took great care of me, explaining everything and constantly asking how I was. Honestly, I've never had a bad time getting an MRI, even my first which was in a giant slab, but this one, in the tube was my favorite. It sounds crazy, but I enjoyed myself. Some of the sounds made me think {I was supplied with ear plugs) of noises from the starship Enterprise, others like some weird techno band. So, thank you very much to all involved. If I ever need another MRI, I hope it will be here.

Denise M.

I had an an appointment with Image care today. They were so caring and quick to get me in. I felt that the level of care was top notch. The equipment was new and all the staff treated me with such dignity and respect. I definitely recommend this facility to anyone getting an MRI.

John J.

I was just helped by Stephanie Smith in your Clifton Park Office. She was fantastic, excellent, professional, knowledgeable, and totally helpful. I total self starter. Hang on to her and promote her. Totally and outstandingly capable.
John Jaski, MD

Judy S.

Waited well over a half hour only to leave without the test because of the wait. They said my test could only be done in a certain room. Then why wasn’t my appointment given priority for that room. I rescheduled but will never use them again.

Lindsay A.

Terrible experience. I went for a routine ultrasound, and they refused to upload the results or provide a copy until I went in person. Even then, they argued about it. They claimed the ordering doctor had to release the results, but that hasn’t been the case for the past three years. I’ve had multiple CT scans and ultrasounds ordered from out-of-state doctors, and other Image Care locations always upload the results or give me a physical copy of the report. To make matters worse, they didn’t even do what was ordered. Seems everyone from the Receptionists to the Radiologists don’t want to do their jobs here. Stick to other locations. 𝐄𝐃𝐈𝐓𝐄𝐃 𝐓𝐎 𝐀𝐃𝐃: I was told to email / call regarding my issues, which I did the next day, but never heard back. They clearly do not take patient concerns seriously.

Sandy

Staff were very nice n up beat. But there are a few things that are concerning about daughter’s PET scan.
1. Did not inform us ahead of time not to be around kids for at least 24 hrs after the test - should’ve been given that info at time of scheduling. Wasn’t given this info until I asked having remembers a previous test my daughter had with radioactive dye. Didn’t know a PET scan used radioactive dye until we got there. She had to call in that she was would not be working that afternoon with only a few hours notice because we were not told this ahead of time.

2. We were not given any info about possible side effects before we left. I forgot to ask for such info. She would up with a severe headache several hours after the test but I e no idea if it was from the dye or something else.

3. No comfortable chair for a parent to sit on during the 2 hr procedure, only a stool. The reason I went in with her is she’s high functioning special needs but prefers to have me with her when having procedures done.

Amanda L.

I was waiting to get a call to schedule my imaging appointment but I never got called. I called the office and when I asked the woman if it's normal practice for them to have a script from a doctor and not call the patient and schedule the appointment, the womans response was "we have 2 people working and we don't have time to make outbound calls, just take inbound". I've never heard such a poor excuse. And did she or management every think that if you did make outbound calls to schedule appointments then that's less inbound calls you'd have to answer Where is customer service? Can't keep using the excuse lack or workers. Make a change and tell the doctors so they don't refer me to you.