Empowered Through Play - Coeur d'Alene, Idaho

Mason W.

Our son “received” therapy there for a while. We as parents were not involved in anything. They would talk to us in passing as we were leaving. However, they loved billing every session as parent involved for an additional charge ($150+ per session). When we called them out on this they claimed we as parents were involved in every session. When we asked how that was possible when we only had the hi and by before and after our son was in a session they claimed we didn’t understand.

Long story short, I wouldn’t recommend this place to anyone. It was deceitful (and in my personal opinion unethical billing practices). There was never a conversation regarding things we as parents can do to help our son. Just thanks for sitting in the waiting room so we can charge $400+ per session ($180 for our son and over $200 for parental involvement).

They also failed to ask for co-pays at every session and sent us a bill for $1000 after after nearly 8 months (after insurance paid). When confronted with the billing issues and the lack of front office doing their job they waived the bill and denied doing anything wrong. When asked how they could bill for parents waiting in the waiting room and getting no involvement they insisted they involved parents in the session/s. I promise the most involved I was was hi and bi! Worse yet they never gave us insight on how to help our son even after being asked. DO NOT GO HERE!

Ryan P.

Impossible to communicate with and doesn't provide professional care. Glorified babysitting is all it is. Don't waste your time.

Noel P.

I took my son here for trauma help because I had heard so many parents sing their praises. Makes me hope we just got the weak link of the therapists. We went for 3 months with absolutely no comments, insights or updates from the therapist. 2 months in, i had to walk in on my son’s session and corner his therapist to get her to answer “how can I help him not get suddenly angry and hit others multiple times a day.“ The response… “that’s a normal behavior for his age.” I asked and asked for feedback. No progress after 3 months. Our situation was steadily worsening with our son, so we are stopping the glorified play dates and are taking our trauma elsewhere to be helped, not played with.

Roy K.

Never had any issues with this provider the only reason why we are no longer with empowered through play is because my daughter's counselor went to a better opportunity for her. Thank you for time we spent together. The receptionist Stacy is a true kind soul. Thank you.

Michelle D.

Everyone that works here has been so wonderful to deal with. They take the time to get to know your kiddo and to get to the root cause of their struggles. I highly recommend Empowered Through Play.

Heidi W.

I have been bringing one of my boys here since 2021 for his emotional outbursts that became very physical and I swear he learns something new each time we go!! His control and coping mechanisms that he has learned are absolutely amazing!!! I am learning from him now 💕

Sara K.

I've been taking my daughter here for about a year and a half now and has learned so much! The staff and counselors are amazing and the whole environment is welcome and fun!

Sara S.

I have been trying to get my children in here for YEARS now. They have been on a wait list since COVID hit, and every couple months i'll call back and have to redo paperwork i've already done. I keep waiting on this list which makes me have to be on other wait list's because i've waited so long for this wait list and it seems like nothing is moving, and by the time I get tired of having to refill out paperwork and get put back on a wait list and I call around to other places everywhere else is full. It's a NIGHTMARE. I just tried to call again and again no answer and no call back.