CapitalCare Developmental Pediatrics

Here’s my review as an experienced autistic person and autism parent. Our first experience with Dr. Torre was a nightmare, but I’ll leave that aside. Today we saw Dr. Torre for less than 5 minutes, can’t wait to see what we’re billed for. We booked an 11:00am appointment. All of the nine confirmation texts they sent said 11. When I showed up they said my appointment was for 10:30, despite all my appointments showing 11. They acted like they were doing me a favor and rushed us through this incredibly important appointment. There was very important paperwork they could have easily sent me before hand that ate up a lot of appointment time, I was also pressured to fill this out as quickly as possible. Another sour experience trying to gain care; our system is broken.

We just had our son evaluated here today. I was definitely anxious coming in for this appointment, but we met with Shauna and she was WONDERFUL. I cannot say enough good things about her. She observed our son for a long time and her assessments were right in line with everything we see with him. We were impressed with how accurate her assessment was. She answered all of our questions, explained things in a kind and respectful way, and did a great job explaining her reasoning for her conclusions regarding him. We never felt rushed or talked down to, which we have experienced with other practices. I cannot say enough good things about her or our experience today.

Per my son’s pediatrician, I’ve called to schedule an appointment. I’ve tried calling and the phone just rings. There are no recordings stating their hours, if the staff is out to lunch or office is closed. No emails, nor hours listed on the site. I’ll update if I ever speak to anyone… Update: I was able to speak to someone and schedule an appointment, this took over two weeks of frequent calling. They now have a system that picks up with times, etc. Once I had someone on the phone, the earlier my son could be see was 9 months later… We finally went in for the appointment. The doctor was professional and seemed thorough (but I have nothing to compare this to) He spent 45 minutes with us. What I did not appreciate and would urge parents to do differently is that we (doctor and I) spoke about my son in front of my him. This negatively impacted my little one. Adult matters that are discussed, like diagnoses, should NOT be done in front of children. Once these diagnoses were presented, there were no real suggestions, or next steps offered. I had to inquire and then did get some answers. What surprised me most is that the developmental pediatrician told me he would not work with my son (because he did not diagnose him with autism). This was a surprise as on this doctor’s page it states that he works with many other diagnoses… As I left, I was told that the report would be mailed the next day. I asked for this to be emailed to me, and was told that was not an option. Two weeks later, I called inquiring about the report and explained I urgently needed it for school meetings. The report was emailed. I recently had to have more documents sent, this time the report was sent again but this time encrypted (why not the first time?) If you need comforting and warmth after hearing your child’s diagnoses, this is not the office for you! The office and this one doctor in particular had been highly recommended. We drove over an hour to be seen. Overall, this was not a good experience and I will search locally, or elsewhere to best support my son.

Blew off my son’s urgent referral by his pediatrician for two months, never returned any phone calls, then told me to buzz off when I visited their office to inquire what was going on.

They have been great with my grandson through the first appointment until currently. The staff is polite , the doctors listen to my concerns, have time to interact with my grandson, give advice to help with certain issues, and explain things clearly. I would definitely recommend any parent / guardian.

Both of my sons are seen by the developmental pediatricians and pediatric neurologists here and I cannot say enough good things about this office. Firstly, the administrative staff is so polite and helpful every time I call. If there are a lot of calls in queue or I don't want to wait, there is an option to leave a message and the staff are very responsive to these messages. I almost always hear back from them within the same day. Anytime I've needed additional resources for my children's schools or providers, they go above and beyond to make sure that I have whatever they need. The doctors are not only very knowledgeable, but also very patient and understanding. Dr. Malone, Dr. Chaudhari, Dr. Greenblatt and his PA, Maude Kaye, have always been extremely patient with me and listened to all of my concerns. They made sure to be very clear when they've answered my questions. They've been extremely patient with both of my children and have always made themselves available for us. I have been bringing my children here for nearly 4 years now and I would never bring them anywhere else. This office has been a blessing for my family.

I have been here twice with my child who was referred from the NICU due to being born prematurely. The staff have been incredibly kind, professional, helpful, and QUEER COMPETENT. My partner, baby, and I all use they/them pronouns and my partner and I do not use the typically gendered parent names. The staff are consistently careful to use the language that reflects who we are and make sure to correct themselves if they slip up (which is rare). Highly recommend this practice!