Bureau of Vital Statistics - New York, New York

Nelly D.

Tuve que ir al piso 9 si no tiene Cita no te atienden , aquí también se puede sacar las actas de nacimiento . No hay parqueo , vengan con mucha paciencia .

Annyluz G.

New York es new York ! La capital del mundo ! Visite museos barrio chino made un italy y más ! New York una ciudad encantada con su estilo gótico

Theresa P.

My Frustrating Experience with NYC Vital Statistics Room 144
The ordeal began with what I thought was a straightforward task: correcting my birth certificate. Two simple changes were needed—one to my maiden name and another to my father’s name. To ensure everything went smoothly, I did my due diligence. I reached out to the NYC Vital Statistics office via their website to confirm exactly what documents I needed to bring. Their response seemed clear, so I booked an appointment, purchased a flight, and made the journey to New York, confident that I was prepared.

Arriving at Room 144, my confidence quickly turned to dismay. From the moment I walked in, I was struck by the hostility of the staff. The atmosphere was cold and unwelcoming, and every person in line seemed to be met with the same rude, dismissive attitude. It was as if we were inconveniences rather than people simply trying to handle important life matters.

After waiting over an hour, my number was finally called, and I approached the clerk’s window. With a polite tone, I explained my request and handed over my carefully prepared documents. Instead of receiving assistance, I was met with a litany of complaints.

First, the clerk commented on my documents being in a plastic sleeve, as though that was somehow offensive or unacceptable. Then came the real blow: she informed me that I was missing additional documents—documents that had not been mentioned when I had reached out to the office for guidance.

I couldn’t hide my frustration. I had been meticulous in my communication beforehand, detailing the changes I needed and confirming what I should bring. Yet here I was, after hours of travel and waiting, being told I would need to come back again. There was no acknowledgment of the inconvenience or the time and money wasted.

What angered me the most was the sheer lack of empathy. The clerk seemed indifferent to my situation, as if sending people away empty-handed was just part of her daily routine. The staff as a whole appeared entirely unfazed by the frustration and confusion they were causing. It didn’t matter to them how far someone had traveled or how much effort they’d put into being prepared—they treated everyone with the same dismissive hostility.

By the time I left Room 144, I was both disappointed and furious. It was clear to me that this agency has no regard for the time or efforts of the people they serve. The lack of clear communication, coupled with the unprofessional demeanor of the staff, made an already stressful situation much worse.

If there’s one takeaway from my experience, it’s this: be prepared for frustration if you’re dealing with NYC Vital Statistics. Double and triple-check everything, and even then, don’t expect smooth sailing. This was, without a doubt, one of the most aggravating bureaucratic experiences I’ve ever endured.

Claudia S.

Booked an appointment for 9:15 am to get my birth certificate for a passport. Staff was very attentive and friendly! Ordered my birth certificate and waited maybe 5 minutes and my number was called. Payment and verification was also efficient! Best experience I’ve had with getting documents!

Laraine D.

horrible attitude at the rm 144 vital records dept. they'll take your money promise you a birth cert w correction and it doesn't happen , then your forced to see a supreme court judge pay more money , i'm missing days of work for other people's incompetence .be prepared to be lied to and go back and forth for years dealing with this agency.

Ecuatoriano B.

This office is terrible, they make many mistakes and take a long time to send the certificates... for my daughter's certificate they told me it would take 90 days and because of a one-letter mistake they made, now I don't know how much longer it will take, they have not given any response... terrible service.

Jazmine P.

First off the entrance isn't on Worth Street, it's on Lafayette. Be prepared to go through metal detectors when you arrive. As soon as you walk in the main room to apply for your birth certificate is right there in lobby. If you just want that, go there but all other services go further in. There was a guy there directing people where to go. I specifically told him I needed to go to room 133 but he just threw me on the line with everyone else. When I got to the front of the line and was at a kiosk is where a worker told me I was on the wrong line. So I finally made my way to room 133 waited on two lines. One reviewed my paperwork and the other to pay for it. But it didn't matter because I ended up having to redo the entire application form 3 times. They were extremely technical and petty with the way the form had to be filled out. So now I have to wait 6-8 weeks for them to send me the certificate.

God's S.

Even if you have an appointment be prepared to wait for up to an hour. Also they don't mention all the fees in the literature so be ready to pay a small amount for processing.